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WELCOME

Find support and training documentation, staff handouts, videos and more.

Please don't hesitate to contact our support team for any help you need. 

Cash register icon with Surefire logo on it
POS Resouces
Surefire Back Office Icon
Inventory Control Icon
Inventory Icon
Inventory Resources
Product Resources

Stock Records

PRO-1a Create a New Stock Record

PRO-1b Stock Enquiry (BOS)

PRO-1c Maintain a Stock Record

PRO-1d Maintain Scales Data

PRO-1e Link Stock Codes

PRO-1f Logical and Physical Deletion

PRO-1g Gift Pack Wizard

PRO-1h Using Stock Groups (HOS Only)

PRO-1i View SOH and Edit Product Information for Specific Stores

PRO-1j Stock Enquiry (BOS)

PRO-1k Maintain an Online Shop

Pricing

PRO-2a In-store Immediate Price Changes (BOS)

PRO-2b In-store Schedule Changes (BOS)

 PRO-2c In-store Deals and Rebates (BOS)

PRO-2d Claim an In-Store Rebate

PRO-2e In-store Price Promotions (BOS)

PRO-2f In-store Points Promotions (BOS)

PRO-2g View Product Details and History (Mobile)

PRO-2h Change Retail Price (Mobile)

PRO-2i BPM Create Bulk Promotions or Deals

PRO-2j BPM Create Bulk Leading Promotions

PRO-2k BPM Enquiry and Deletion

PRO-2l Bulk-Edit Hosted and Directs Price Changes

PRO-2m Spare

PRO-2n Rounding Rules Utility

Pricing PRO-2o Spare

HOS Pricing

PRO-2p HOS Maintain Cost and Retail Price

PRO-2q HOS Price Promotions

PRO-2r HOS Points Promotions

PRO-2s HOS Deals Fact Sheet

PRO-2t HOS Create Supplier Rebates

PRO-2u HOS Claim a HOS Supplier Rebate

Discount Wizard

PRO-3a Overview of Discounts

PRO-3b Item Groups

PRO-3b Item Groups Maintenance Utility

PRO-3c Adding Criterion                                    View Video

PRO-3d Add a Discount Ticket

PRO-3e Enquire and Edit an Existing Discount

PRO-3f Activate a Discount at HOS                    View Video

PRO-3g Amount Off Item                                   

PRO-3h Percentage Off Item                               

PRO-3i New Price for Item (Multibuy)                 

PRO-3j Free Item                                                

PRO-3k Amount off Transaction                          

PRO-3l Percentage off Transaction                   

PRO-3m Nth Item Free

PRO-3n New Price for Item Group (Multibuy)

PRO-3o Fuel Offer Coupon                                

PRO-3p Staff (and other Privilege)                    View Video

PRO-3q Message Offers

PRO-3r Print a QR Code Offer on Customer Receipt

Metcash HOST

PRO-4a Process HOST

PRO-4b Process Retail Offers

Ticketing

PRO-5a Request Tickets (Mobile)

PRO-5b Request Cutting Desk Labels (Mobile)

PRO-5c Set Label Locations (Mobile)

PRO-5d Print Markdown Tickets (Mobile)

PRO-5e Spare

PRO-5f Print Automatically Queued Tickets

PRO-5g Print Scheduled Changes Tickets

PRO-5h Print Replacement Tickets

PRO-5i Print Promotional Tickets by Indicator

PRO-5j Print Markdown Tickets

PRO-5k Print Free Form Tickets

PRO-5l Print Retail Offers and Discounts Tickets

BOS Resources
Product Resouces
Icons  for a shopping trolley, retail assistant and mobile tablet
Reporting Icon
Technical Resources
Reporting Resources
Technical Resources

Location Setup

TECH-01a Add a New Store to a HOS

TECH-01b Add a New Register against a Store

TECH-01c HOS Cost Profiling

TECH-01d HOS Retail Profiling

TECH-01e Manually Export Changes from HOS to a Store

TECH-01f Configure POS Quick Items

TECH-01g Configure Media Packages                                  View Video

TECH-01h Configure a Unique Identifier for Stock Items

TECH-01i Configure POS BOS Reason Codes

TECH-01j Configure Operator Messages at POS

TECH-01k Configure an Electronic Cigarette Price Board

POS Setup

TECH-2a Configure Scannable Supervisor Cards

TECH-2b Spare

TECH-2c Configure Advanced Customer Search

TECH-2d Configure Customer Cards

TECH-2e Configure Department Points Multiplier

TECH-2f Configure 3rd Party General Payments at POS

TECH-2g Configure Deletion of Suspended Transactions

TECH-2h Configure Stock Messages at POS

TECH-2i Configure what Products can be Discounted at POS

TECH-2j Configure GiveX Gift Cards

TECH-2k Configure POS Customer Receipt Options           View Video 3.12

TECH-2l Configure a Loyalty Points Program

TECH-2m Configure the IGA Rewards Program

TECH-2n Configure a Rewards Stamps Program

TECH-2o Configure Mobile Saver (SMS) Program

Mobile Marketing Memo

TECH-2p Configure a Cash Clearance Alert at POS

TECH-2q Configure Layby

TECH-2r Configure Senior Discount

TECH-2s Configure Staff Discount

TECH-2u Configure a Credit Card Surcharge

TECH-2v Configure Zip and OpenPay Tender Options

TECH-2w Configure Barcode Types Accepted at POS

TECH-2x Configure Retender Previous Transaction Options

TECH-2z Configure Product Level Blocking

System Setup

TECH-3a Configure Metcash for Electronic Invoice Pickup

TECH-3b Configure a Supplier for Rymac Electronic Orders and Invoices

TECH-3c Configure Automatic Reports

TECH-3d Configure Automatic Order Settings

TECH-3e Configure AR Account Statements

TECH-3f Configure EPay Electronic Products

TECH-3i Configure Emailing of Direct Orders and EOP Statements

Codes and Descriptions

TECH-4a Configure Perpetual 'Live' Inventory

TECH-4b Configure Department Hierarchies

TECH-4c Configure Customer Groups

TECH-4d Configure Special Customer Pricing

TECH-4e Configure Product Groups

TECH-4f Configure Custom Markdown Percentages

TECH-4g Clean or Merge Range Description Codes

 

Support

TECH-5a Programming a POS Scanner

Image by Patrick Perkins
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