How Surefire Self-Checkouts Boost Efficiency and Customer Experience

Surefire Team
Sep 25
2 min read

Spotlight, one of Australia’s leading retailers for fabric, craft, and home décor, has always prioritised making shopping faster and more convenient for customers. With busy stores across the entire country, especially during seasonal peaks, the business saw an opportunity to modernise store operations with a retail POS system that supports self-checkout.

Surefire Systems partnered with Spotlight to introduce a self-checkout POS solution, designed to streamline operations, reduce wait times, and improve the overall customer experience - all while maintaining integration with head office systems and providing real-time visibility into store performance.

The Challenge

Operating large-format, multi-department stores, Spotlight manages thousands of SKUs across craft, home, and décor categories. As demanding as Spotlight can be during

peak trading periods, high customer flow impact overall store efficiency greatly. Spotlight needed a retail POS solution that could handle multiple departments, support self-service, and maintain accurate inventory data while enhancing the customer experience.

The Solution

Surefire has developed an in-house self-checkout POS system that integrates with Spotlight’s existing retail POS and inventory management software, providing a seamless and scalable solution for multi-store operations. Key features included:

Intuitive self-checkout interface to reduce queue times and improve customer satisfaction.
Flexible payment options, including EFTPOS, digital wallets, and gift cards.
Real-time inventory and sales tracking, improving stock management and reporting accuracy.
Centralised monitoring and analytics, giving head office visibility into performance across all locations.

The Results

Since adopting Surefire’s self-checkout POS system, this retail technology solution has allowed Spotlight to optimise store operations, freeing staff to focus on customer service rather than manual checkout tasks.

Spotlight has seen measurable benefits:

Reduced queue times and improved customer flow.
Increased staff productivity, allowing team members to focus on customer support.
Accurate and consistent inventory tracking across all departments and stores.
Enhanced retail operations efficiency, from head office to individual locations.
Better customer experience, with shoppers enjoying faster, convenient self-service options.

Surefire’s retail POS software has enabled Spotlight to modernise its multi-store operations, combining self-checkout technology, AI-driven insights, and operational efficiency to create a smoother, faster, and more reliable shopping experience.

By implementing this retail POS system, Spotlight demonstrates how investing in modern retail technology can enhance both store performance and customer satisfaction, setting a new standard for multi-department retail chains in Australia.

Spotlight’s History with Surefire Systems

Spotlight has been a valued customer of Surefire Systems for many years. The partnership began with a small number of stores implementing Surefire’s POS solution to improve transaction speed and operational control.

As the business expanded, Spotlight transitioned to Surefire’s Head Office system, enabling centralised control, consolidated reporting, and real-time visibility across all store locations.

These integrated features, combined with Surefire’s robust POS software, have empowered Spotlight’s leadership team to make smarter, data-driven decisions, supporting everything from stock management and promotions to store performance analysis.

Today, Spotlight continues to grow its store network across Australia, with Surefire Systems providing the retail technology foundation to support that growth and ongoing innovation.

If you are looking for a new POS partner or looking to review your current retail management solutions, speak to us today. Call us on 1300 724 667 or email sales@surefiresystems.com